Privacy Policy

Last updated: January 1, 2025

At Petnove, your privacy matters. This policy explains how we collect, use, and protect your information when you shop at petnove.com.

Information We Collect

Name, email address, and phone number
Billing and shipping address
Payment details (processed securely by our payment providers - we never store card numbers)
Order history and preferences
Device information, IP address, and browser type (collected automatically)

How We Use Your Information

To process and fulfill your orders
To send order confirmations and shipping updates
To provide customer support
To send marketing emails (only if you opt in)
To improve our website and product selection
To comply with legal obligations

Sharing Your Information

We never sell your personal data. We share information only with trusted service providers - such as payment processors and shipping carriers - strictly to fulfill your order.

Data Security

We use SSL encryption and industry-standard security measures to protect your personal data. While we take all reasonable precautions, no method of internet transmission is 100% secure.

Your Rights

You may access, correct, or request deletion of your personal data at any time. Email us at support@petnove.com to make a request.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance.

Contact

Questions about your privacy? Email: support@petnove.com