Shipping Policy

Last updated: January 1, 2025

We want your order to arrive quickly and safely. Here is everything you need to know about how we ship.

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery Times

Destination	Estimated Delivery
United States	7-15 business days
Canada	10-20 business days
United Kingdom	10-18 business days
Europe	10-20 business days
Australia / NZ	12-22 business days
Rest of World	15-30 business days

Shipping Costs

Free shipping on all orders over $35
Standard flat rate: $4.99 on orders under $35

Order Tracking

Once your order ships, you will receive a tracking number by email. Allow 2-5 days for tracking to update after the shipping confirmation.

Customs & Import Duties

International orders may be subject to customs fees and import duties charged by the destination country. These charges are the customer's responsibility - Petnove has no control over them.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, contact us at support@petnove.com with your order number. We will investigate promptly.

Contact

Email: support@petnove.com